At Dagenham Flowers, we are dedicated to delivering the freshest and most beautiful blooms to our valued customers throughout Dagenham. Whether you’re arranging a surprise for a loved one or brightening up your business location, your satisfaction is our top priority. When you choose us, you are choosing a trusted local florist who stands behind every bouquet with our Fresh Flowers Guarantee.
We take care in preparing and delivering all flower arrangements, but on rare occasions, blooms may be damaged in transit or not meet our high standards upon arrival. If you receive flowers that arrive damaged or wilted, please notify us on the same day of receipt. To help us resolve your issue swiftly, please provide details of the issue and clear photographs of the flowers as delivered. Our team will review your claim and provide a suitable resolution as quickly as possible.
We guarantee the freshness of our flowers for a minimum of 5 days from delivery, provided they are cared for according to our recommended guidelines (including fresh water, trimming stems, and placement away from heat sources). Should you find that your flowers do not last within this freshness window, please let us know as soon as possible with relevant photographs and details of their condition.
Your satisfaction is very important to us. If your delivery arrives damaged, below our standards, or does not meet our freshness guarantee, we are happy to offer a choice of the following resolutions:
Our team will discuss the best solution for your individual situation. Refunds, if issued, will be processed promptly via the original payment method. Please note that minor variations in appearance, due to natural differences in flowers or seasonal substitutions, are not considered grounds for refund or replacement.
If you have any complaint, concern, or are unhappy with any aspect of our products or service, we want to hear from you. Please notify us as soon as possible following your order with a description of the issue and, where relevant, supporting photographs. We aim to resolve all complaints within 48 hours. Each complaint is treated seriously and addressed by our dedicated customer service team who will keep you informed every step of the way.
Dagenham Flowers is proud to serve both households and businesses within Dagenham and the surrounding community. Our fresh flower guarantee and clear commitments to customer satisfaction are part of what makes us a trusted local florist. We appreciate your feedback and the opportunity to make every experience with us a positive one.
If you have any further questions or concerns about returns, refunds, or complaints, our team will be happy to assist you. Thank you for choosing Dagenham Flowers – your local partner for quality blooms and peace of mind.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
