Welcome to Dagenham Flowers. Our Terms & Conditions govern your use of our website and the purchase of flower delivery services operated by Dagenham Flowers, serving customers throughout Dagenham and the surrounding areas. By placing an order via our website, you accept these terms in full. Please read them carefully; they are designed to clarify our processes and responsibilities as well as your rights as a customer.
These Terms & Conditions apply to all purchases made via the Dagenham Flowers website for delivery within Dagenham and the surrounding areas. By ordering from us, you confirm that you are of legal age to enter into binding contracts and that you agree to comply with these terms. If you do not agree to these terms, please refrain from placing an order.
To place an order for online flower delivery in Dagenham, browse our selection of flowers and arrangements, select the desired products, and proceed to checkout. During checkout, you will be prompted to provide necessary details including recipient name, delivery address, preferred delivery date, any special instructions, and your payment information. Please ensure all details are correct at this stage, as we cannot accept responsibility for errors resulting from incorrect or incomplete information.
After submitting your order, you will receive an order confirmation on the website and via email. This confirmation does not signify acceptance of your order, but rather a confirmation that we have received it. Acceptance occurs only when your order is dispatched for delivery. We reserve the right to refuse, limit or cancel any order should we deem it necessary, for example due to supply limitations or suspected misuse.
All flower arrangements are subject to seasonal and daily availability. We endeavour to supply products as per the images and descriptions provided, but owing to the nature of flowers, there may be variations in colour, size, or variety. In rare cases where specific flowers or products are unavailable, we reserve the right to substitute with similar flowers of equal or greater value. We will attempt to contact you should a significant change be necessary.
All prices displayed are in British Pounds (£) and are inclusive of VAT where applicable. Prices are subject to variation without prior notice, but changes will not affect orders already accepted. Payment must be made in full at the time of placing your order using our secure online payment system. Accepted payment methods may include credit/debit cards and any other method specified on the website at checkout. We take all reasonable precautions to make our site as secure as possible, but we cannot be held liable for loss if a third party procures unauthorised access to data provided in the ordering process, unless as a result of our negligence.
We offer flower delivery services throughout Dagenham and the surrounding areas. Delivery availability, timing, and charges are specified during the order process. Same-day and next-day delivery may be available on selected products and is subject to cut-off times and product availability. You will be able to select your preferred delivery date during checkout, but this is subject to our confirmation. In the event of any unforeseen circumstances affecting delivery (such as extreme weather conditions, or supply chain disruptions), we will notify you as soon as practicable and arrange an alternative date or refund as appropriate.
Deliveries will be made to the address specified in your order. It is your responsibility to ensure that all delivery details are accurate. Where possible, we will deliver directly to the recipient, but if they are unavailable, we may leave with a neighbour, at a reception, or in another safe place, unless otherwise instructed.
We understand there may be occasions when you need to change or cancel your order. For standard flower deliveries, cancellations or amendments can usually be accommodated free of charge if requested at least 24 hours prior to the scheduled delivery time. For bespoke or large event orders, a minimum of 48 hours’ notice is required. Cancellations or changes requested after flowers have been prepared or dispatched may incur a charge or may not be possible.
To request a cancellation or amendment, please contact us as soon as possible quoting your order details. We reserve the right to refuse cancellations or changes that are not provided in a timely manner or once the order has reached a processing stage where changes are not feasible.
Due to the perishable nature of flowers, returns are generally not possible. However, should you be dissatisfied with your order (for example, if flowers arrive damaged or do not meet expectations), please contact us within 24 hours of receipt. We may request photographic evidence and a brief explanation of the issue. On review, we may offer a replacement, partial refund, or other resolution at our discretion. Please note that dissatisfaction based on minor substitutions or natural floral variation will not normally qualify for a refund.
By placing an order, you confirm that all information provided is accurate and complete. You agree that any recipient contact details, delivery instructions and addresses are correct. Dagenham Flowers cannot be held responsible for failed deliveries due to incorrect or incomplete information provided by the customer or recipient unavailability at the scheduled delivery time. Customers are also responsible for ensuring someone is available to accept the delivery or for specifying any safe places, neighbours, or alternative instructions.
We will not be liable to you (whether in contract, tort, or otherwise) for any indirect or consequential loss or damage arising from your use of, or inability to use, our services or website. Our maximum aggregate liability for any claim arising in connection with these Terms & Conditions or the supply of goods or services (including negligence), shall not exceed the price paid for the relevant order. Nothing in these terms excludes our liability for death or personal injury resulting from our negligence or the negligence of our employees, or for fraud or fraudulent misrepresentation.
We use reasonable endeavours to maintain an accurate and up-to-date website, but we make no warranties or guarantees about its accuracy or completeness. We accept no liability for technical issues, virus infection, loss of data, or any damage to your computer equipment related to your access to or use of our website.
All content on the Dagenham Flowers website, including images, text, logos, and product descriptions, is the property of Dagenham Flowers and is protected by UK and international laws. No content may be copied, reproduced, uploaded, posted, transmitted, or distributed in any way without our prior written permission.
Dagenham Flowers is committed to protecting your privacy. We only collect and process personal data as necessary to fulfil your order and for internal business use. This may include sharing relevant information with our delivery partners. We do not sell your data to third parties. For more details on how we use and protect your data, please review our Privacy Policy.
We will not be liable for any delay in performing, or failure to perform, any of our obligations under these terms if such delay or failure results from events, circumstances or causes beyond our reasonable control. These include but are not limited to acts of God, government actions, pandemic, national emergency, fire, flood, strikes, or transport disruptions.
If you are dissatisfied with any aspect of your order or experience, please contact us as soon as possible. We will acknowledge your complaint within a reasonable timeframe and aim to resolve any issues promptly and fairly. Our team values your feedback and will investigate thoroughly to ensure customer satisfaction.
We reserve the right to update or amend these Terms & Conditions at any time. Any changes will be effective upon being posted on our website. It is your responsibility to review these terms before making a purchase. Continued use of our website following any changes will constitute your acceptance of such changes.
These Terms & Conditions and any disputes arising under them are governed by the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the English courts.
If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable by a court, the remaining terms shall remain in full force and effect. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term. These terms constitute the entire agreement between you and Dagenham Flowers regarding your use of our website and services.
Thank you for choosing Dagenham Flowers. We look forward to serving all your flower delivery needs in Dagenham and its surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Dagenham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Dagenham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
